Answered By: Shandra Wiebe
Last Updated: Nov 17, 2017     Views: 5

Hi Vanessa,

I'm sorry you didn't get the kit for the time period you wanted. Generally, when we see a kit that has been booked for a short period we check with the patron first before changing it, but we don't always have time.  It's usually a mistake as our loan period is 49 days. It helps if we hear from patrons explaining why they booked for a short period; a quick email is all we need! Again, sorry for the inconvenience.

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