Skip to Questions

HCSLibAnswers - Quality Reference at your fingertips from Pippa, Cynthia, Shandra, and Beth!!

Useful Tip: Will be displayed below the "Ask Us" box. (255 characters max)
Q

Ordering from physical library

Hello. I ordered books from the physical library with no problem last time. This time, the bookbag cleared, I received several error messages, and had to login again about 10 times. I now have about 22 books in my bookbag. When I put the cursor over the link to book the items, the pop up says "you have 0 items in your bookbag". If I click on that link, I'm concerned that I may get an empty bookbag again for some reason. I logged in under "lawe", password "drummer19" Hopefully the bookbag won"t have cleared again before you can login to my account. Could you please help me with this? I have a pick up to get current books I have out scheduled to arrive Monday, and would love some more books after this pickup. Thank you,
Lori
250 362 7499
Last Updated: Oct 27, 2014  |  23 Views

Was this helpful? 0   0
A

Answer

Hi Lori,

You had logged in as a student, Esther, which is why you couldn't order and got the error messages. I see you have now placed 39 items in your own account's bookbag. There is a limit of 25 items out at one time, so you need to return the other items before the system will allow the next batch to circulate.

When you log in to your account, the first screen will show you all of the items currently OUT and their due dates.  You will also see an Advanced Bookings icon, which is where you can review all of your future bookings, and modify/delete bookings.  No bookings are showing presently, so you need to book the items in your bookbag.  Please book the items from the bookbag according to your date preference.  Five items have circulated out to you and will show up in your Items OUT list, along with those that are due back on the 29th. This means you can book 20 items to be shipped to you this week, along with those already circulated out, for a total of 25.  Kelly is arranging for a pick up for 20 items due on the 29th; you will hear from her today. 

Answered by Shandra WiebeBookmark and Share

Other Answers / Comments (0)